Returns

 

Return Policy

Items returned within 30 days of the purchase date, are eligible for a refund to the original form of payment at the original selling price. The returned item(s) must be in its original state and must be returned in its original jewelry box. Note that the jewelry box too must be undamaged. For hygienic reasons, earrings cannot be refunded or exchanged under any condition.

Returning an item in 3 easy steps:

1. START A RETURN & PRINT YOUR RETURN LABEL

Download, print and fill in the return label. You can download the return label here.


2. PLACE THE RETURN LABEL IN THE PACKAGE

Place the return label into the original package the item was sent in. Be sure to remove (or cover) the original shipping label. 


3. SEND THE ITEM USING THE SHIPPING METHOD OF YOUR CHOICE

If you prefer to use your own carrier, please use a trackable and insured shipping method. Ayuhouse.com is not responsible for lost returns. Please obtain a tracking number for your records. Returns may be shipped to the following address:

ayuhouse.com

ATTN: RETURNS

Carrer Roger de Flor 100

08013, Barcelona

Spain

ORDER #:__

 

Ayuhouse.com is not responsible for lost returns. Please obtain a tracking number for your records.

 

Refund Process

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur.

A refund will then be credited back to your original method of payment, and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. 

 

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Exchanges


Exchange policy

The returned item(s) must be in its original state and must be returned in its original jewelry box. Note that the jewelry box too must be undamaged.

Contact us via our contact page for assistance completing your exchange.


If the cost of your new item is less than that of the item you originally ordered, we will credit your original method of payment for the price difference.

If the cost of your new item is more than the item you originally ordered, your original method of payment will be charged the price difference.

 

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